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The New Rules of Digital Transformation: 3 Questions You Should be Asking Your Consultants
Jonathan | September 30, 2020
Every organization has some form of digital transformation in progress or planned, but the rules of digital transformation are changing rapidly. Very large scale waterfall transformation that are handed off to technology organizations to implement are becoming a thing of the past.
Using outside consulting support can bring huge value to transformation initiatives through experience, frameworks, analytic power, and an unbiased perspective on how value is created. However, organizations need to make sure that the consulting model is aligned with the new rules.
Here are 3 questions you should consider asking potential consulting partners prior to an engagement:
1) How are you going to make sure we implement all the changes that unlock the value of the transformation?
Where consulting used to be purely about advice, in a world where business context changes so rapidly assets that can stand the test of time are increasingly more important than advice. Where does the consultant feel that the sources of value are going to come from, People? Process? Technology? How are they going to help ensure that you can capture that value?
2) What happens 6 months, 1 year, 2 years from now when our business needs have changed?
If you are moving to an iterative transformation model are your partners still there after the first iteration? Do we still get your support as the business context changes over time or are we on our own? If on our own what tools/training have you left us so that the value of the transformation doesn’t begin to dissipate?
3) Technology is so important, how are you going to make sure that it both reflects our strategy now and in the future?
One of the biggest sources of lost value in digital transformation is value that ‘leaks’ between a strategic plan and the technology built, sometime later, that brings that strategic plan to life. In a world where technology and strategy are so dependent on each other the technology ‘hand-off’ is not sustainable. Ask your consultants how they plan to ensure that technology which is implemented will deliver on the value identified in their work and how they will ensure that it is designed for all the potential future scenarios that can potentially impact technology requirements.
Jonathan Stern is the founder of SnapStrat. SnapStrat is not a consulting firm, it is an Enterprise Software company that uses advanced software development technology to enable innovative consultancies to deliver management process automation applications as part of their digital transformation offerings.